Privacy Policy

We collect the information you choose to provide when you submit a form on this website:

• Contact form: your name, email address, phone number, and the contents of your message.
• Schedule a consultation form: your name, email address, phone number, information about the person who needs care and their care needs, preferred contact method or time, and any details you add.
• Careers / job application form: your name, email address, phone number, work history and qualifications, and any resume or supporting information you upload.

We also automatically collect limited technical and usage data when you browse the site, such as your IP address, browser type, pages viewed, and referring pages, primarily through the analytics and security tools described below.

• To respond to your inquiries and provide the information you request.
• To schedule and follow up on consultations and to coordinate care services.
• To review and process employment applications.
• To operate, maintain, secure, and improve the website and understand how it is used.
• To comply with legal obligations and enforce our terms and policies.

We do not sell your personal information, and we do not use it for third-party advertising.

We rely on the following service providers to operate this website. Each processes limited data on our behalf and under its own privacy terms:

• Resend: delivers form submissions to our team by email. Receives the contents of the forms you submit.
• Google Analytics and Google Tag Manager: measure site traffic and usage. Only if you allow analytics, they set cookies and collect usage data such as pages viewed and approximate location.
• Google reCAPTCHA: protects our forms from spam and abuse. Collects device and usage signals and is subject to the Google Privacy Policy and Terms of Service.
• Cloudinary: hosts and delivers images and media used on the site.
• Tawk.to: powers the live chat widget, which loads only if you allow chat. If you start a chat, it processes the messages you send and basic session information. See Tawk.to’s privacy policy.
• Sanity: content management system that stores the website’s published content.
• Vercel: hosts the website and processes server request logs.

We use a small number of cookies and similar technologies. When you first visit, a banner asks which optional cookies you allow. Analytics and chat stay off unless you turn them on.

• Necessary (always on). A cookie called sg_consent remembers your cookie choices for 6 months. On pages with a form, Google reCAPTCHA protects the form from spam and may set its own cookies.
• Analytics (optional). Google Tag Manager and Google Analytics help us understand how the site is used, such as which pages are visited. If you allow analytics, Google Analytics sets cookies. If you do not, it sets no analytics cookies, although Google tags may still send limited, cookieless measurements to Google.
• Chat (optional). Tawk.to powers our live chat. The chat widget, and the cookies and storage it uses, load only if you allow chat. If you use the chat, your messages and any details you share, such as your name or email, are processed by Tawk.to. You can read how Tawk.to handles this information in Tawk.to’s privacy policy.

You can change your choices at any time using the Cookie settings link at the bottom of every page. If you turn chat off, the widget is hidden straight away and does not load on later pages. You can also block or delete cookies in your browser settings, although blocking necessary cookies may stop parts of the site, such as our forms, from working.

We keep form submissions and related correspondence for as long as needed to respond to your request, provide services, and meet legal, tax, and recordkeeping obligations, after which we delete or anonymize them. Job application materials are retained in line with applicable employment recordkeeping requirements. Analytics data is retained according to the retention settings configured in Google Analytics.

We use reasonable administrative and technical safeguards, including HTTPS encryption in transit and access controls, to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may request access to, correction of, or deletion of the personal information you have submitted to us by contacting us using the details below. You can turn analytics and chat on or off at any time using the Cookie settings link at the bottom of every page, or use your browser controls or the Google Analytics opt-out browser add-on.

This website is intended for adults. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above.

If you have questions about this Privacy Policy or how your information is handled, contact us:

You can also reach us through our contact page.